Support

FAQs

The decibel level on the low fan speed is 43, and on high it’s 78.

The Alliance holds 5.4 gallons of water.

The Alliance has one removable water bottle.

Yes, this humidifier comes with the 1045 wick and all the components needed so that you can run your humidifier straight out of the box. The 1051 air filter is optional and sold separately.

The 1051 air filter is sold separately, but you can purchase it here on our site.

The decibel level on the low fan speed is 43, and on high, it’s 78.

The Alliance holds 5.4 gallons of water.

The Alliance has one removable water bottle.

Yes, this humidifier comes with the wick and the components needed so that you can run your humidifier straight out of the box. The 1051 air filter is optional and sold separately.

The 1051 air filter is sold separately, but you can purchase it here on our site.

The decibel level on the low fan speed is 43, and on high it’s 78.

The Alliance holds 5.4 gallons of water.

The Alliance has one removable water bottle.

Yes, this humidifier comes with the wick and the components needed so that you can run your humidifier straight out of the box. The 1051 air filter is optional and sold separately.

The 1051 air filter is sold separately, but you can purchase it here on our site.

Your serial number is on the sticker on the bottom of the humidifier.

For single room humidifiers, place the unit in the room where humidity is most needed.

This depends on the unit, but single room humidifiers can bring the humidity up in a room relatively quickly.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your AURORA, or click here, for a complete list of replaceable parts.

Yes, your ­­­first demineralization cartridge is included with the purchase of your humidifier.

You should replace your cartridge every 30-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements.

You can buy replacement cartridges here on our site, from our retailers, or by calling us at 800-547-3888.

Yes, you will see a visible mist as the unit humidifies your air.

Yes! Be sure to only add the essential oils to the tray and never directly to the water tank.

Yes, you can.

Yes, the AURORA will shut off and the power button will glow red when it is time for a refill.

The white dust is a result of minerals naturally found in your water. It is harmless, but can be annoying. Make sure you are not using a water softener in your AURORA. Installing a new demineralization cartridge will also help.

Your AURORA will operate just fine without the cartridge, but you might notice a white dust around your unit. The cartridge helps break down the minerals naturally found in water that cause this white dust. It is harmless, but some customers don’t like it. The cartridge will help.

Your serial number is on the sticker on the bottom of your humidifier.

For single room humidifiers, place the unit in the room where humidity is most needed.

Single room humidifiers can bring the humidity up in a room relatively quickly.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your AURORAmini, or click here, for a complete list of replaceable parts.

While you can use our ­­­AU5003PK demineralization cartridge with the AURORAmini, it is not included with the purchase of your humidifier.

You can buy the demineralization cartridges here on our site, from our retailers, or by calling us at 800-547-3888.

Yes, you will see a visible mist as the unit humidifies your air.

Yes! Be sure to only add the essential oils to the tray and never directly to the water tank.

The white dust is a result of minerals naturally found in your water. It is harmless, but can be annoying. Make sure you are not using a water softener in your AURORAmini. Installing a demineralization cartridge will also help.

Yes, you can.

Yes, the AURORAmini will shut off and the power button will glow red when it is time for a refill.

Your AURORAmini will operate just fine without the cartridge, but you might notice a white dust around your unit. The cartridge helps break down the minerals naturally found in water that cause this white dust. It is harmless, but some customers don’t like it. The cartridge will help.

The red light indicates that the humidifier has power.

Yes! Your first SGL1040 Super Wick is included.

Essential oils cannot be used with this model or any of our evaporative humidifiers. You can use essential oils with our ultrasonic humidifier models.

The Companion is a pour-in model, so you pour water directly into the reservoir. Easy!

The red light indicates that the humidifier has power.

Yes! Your first SGL1040 Super Wick is included.

Essential oils cannot be used with this model or any of our evaporative humidifiers. You can use essential oils with any of our ultrasonic humidifier models.

The Companion is a pour-in model, so you pour water directly into the reservoir. Easy!

We recommend changing the wicking filter every 30 – 60 days. Your water will ultimately determine how often your wicks need to be replaced.

If your unit is full with water and the F code still engages, this means the float rod is not positioned correctly. Please make sure the float rod is making a solid connection with the internal power switch (this looks like a small silver diving board).

The unit can be placed next to your air return or in a central location in your home (usually your living room). Wherever the humidifier is placed, the humidity will be more concentrated in that area, so place it where it will be more beneficial to those in your household.

Yes, this humidifier comes with the wicks so that you can run your unit straight out of the box.

How often you fill your tank is based on the speed you run the humidifier on and whether your home already has a good amount of humidity. If the conditions are less than ideal, you may need to refill your bottle 2 – 3 times in a 24-hour period. Refills will occur less frequently as humidity accumulates in your home.

This model comes with a bottle that holds 1.9 gallons of water.

Even with the use of bacteriostatic treatment, we recommend that you routinely clean your humidifier. An ideal regimen of cleaning is biweekly or monthly.

Your serial number is on the sticker on the back of your fan assembly.

We recommend an indoor relative humidity level of 40-60%. This range is best for creating a comfortable environment, and it is at this level that cold, flu, and other viruses tend to fall apart.

For single room humidifiers, place the unit in the room where humidity is most needed. Whole house humidifiers should be placed in the most centrally-located room of your house. Putting your humidifier next to a cold air return will help spread humidity throughout your home more quickly. Whole house humidifiers should be placed on the bottom floor of multi-level homes.

This depends on the unit. Single room humidifiers can bring the humidity up in a room relatively quickly. Whole house humidifiers typically need 2-3 days to bring your humidity up, especially if it is very dry in your home.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your Credenza, or click here, for a complete list of replaceable parts.

Your 1041 wicking filter is included with the purchase of your humidifier. The optional 1051 air filter is not included, but can be purchased here on our site or at many of our retailers.

You should replace your filter every 60-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements. Everyone's water is different and contains different minerals that will affect the life of the wicking filter.

No, the wicking filter is made with a special absorbent paper that will fall apart if you try to wash it.

You can buy replacement humidifier filters here on our site, from our retailers, or by calling us at 800-547-3888.

Your humidifier will operate only when all components are correctly installed. Make sure your wicking filter and float rod are both correctly installed. Check your owner's manual included with your humidifier, or the online version here on our website.

This alert triggers to let you know your humidity level is below 20%, which is too low. Try increasing your fan speed and output level.

This alert triggers to let you know your humidity level is over 90%, which is too high. Try lowering your fan speed and output level.

The “CF” code triggers after 720 hours of use and means it’s time to CHECK your filter. If your filter is still in good shape, simply clear the code by unplugging your unit then plugging it back in. If your filter needs replacing, let your unit dry completely, then replace your filter with a new 1041 Super Wick®.

The “F” code means your unit is empty and needs to be FILLED.

Try adjusting your float.

Your CONROLS ARE LOCKED on the current setting. Activate the control lock by holding the power button for five seconds, until CL appears. Your Credenza will lock on the current fan and humidity settings. Release the lock by pressing the power button again for five seconds until the display flashes “CL” three times, letting you know the lock is off.

Your Credenza will empty the right bottle first.

The warm mist temperature is 76°.

The cool mist temperature is 66°.

No, our ultrasonic models do not require wicks or filters. The DUET does use our DC1003PK demineralization cartridge to help break down minerals naturally found in water, but the cartridge is not required.

The tank holds 1.2 gallons of water.

The tank has a handle. Simply lift out the tank and fill it at a sink or in a bathtub. You can also pour water directly into the tank.

We suggest changing the pad each time you change oils and every 30-120 days, depending on use. Change the pads more often if they become sticky.

Only add essential oils to the diffuser tray in the base and never directly to the water tank. Locate the essential oil diffuser tray in the back of the DUET’s base. Place two AURP10PK diffuser pads into the tray and start with a few drops of your favorite essential oil. Add more oil to your liking.

Yes, this is a cool mist evaporative humidifier. Note that while it is called a cool mist humidifier, it does not emit a visible mist.

The Executive has dual removable water bottles that you can fill at a sink or in a bathtub.

We recommend that you add the treatment to the bottles for accurate measuring during refills.

Yes, your first 1041 Super Wick is included. The 1051 air filter is also included with this model.

Our humidifiers can read humidity levels up to 99% and can be set from 25% to 65%. When set to 65%, the unit will run continuously until the humidifier is out of water.

Note that earlier models have a dry-out mode. Humidifiers with this feature will continue to run after the unit is empty to help dry out the filter.

The Executive uses our 1041 Suiper Wick and our 1051 air filter. While the wick is necessary for the humidifier to function properly, the air filter is optional but your first one is included with your purchase.

We recommend changing your wicks every 30 to 60 days. Your water may allow for less frequent changes, or require more frequent ones.

No, essential oils cannot be added to our evaporative humidifiers. You can add it to our ultrasonic humidifier models.

Your serial number is on the sticker on the back of your fan assembly.

We recommend an indoor relative humidity level of 40-60%. This range is best for creating a comfortable environment, and it is at this level that cold, flu, and other viruses tend to fall apart.

For single room humidifiers, place the unit in the room where humidity is most needed. Whole house humidifiers should be placed in the most centrally-located room of your house. Putting your humidifier next to a cold air return will help spread humidity throughout your home more quickly. Whole house humidifiers should be placed on the bottom floor of multi-level homes.

This depends on the unit. Single room humidifiers can bring the humidity up in a room relatively quickly. Whole house humidifiers typically need 2-3 days to bring your humidity up, especially if it is very dry in your home.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your Horizon, or click here, for a complete list of replaceable parts.

Your first ­­­HDC411 wicking filter set is included with the purchase of your humidifier.

You should replace your filter every 60-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements. Everyone's water is different and contains different minerals that will affect the life of the wicking filter.

No, the wicking filter is made with a special absorbent paper that will fall apart if you try to wash it.

You can buy replacement humidifier filters here on our site, from our retailers, or by calling us at 800-547-3888.

Your humidifier will operate only when all components are correctly installed. Make sure your wicking filter and float rod are both correctly installed. Check your owner's manual included with your humidifier, or the online version here on our website.

This alert triggers to let you know your humidity level is below 20%, which is too low. Try increasing your fan speed and output level.

This alert triggers to let you know your humidity level is over 90%, which is too high. Try lowering your fan speed and output level.

The “CF” code triggers after 720 hours of use and means it’s time to CHECK your filter. If your filter is still in good shape, simply clear the code by unplugging your unit then plugging it back in. If your filter needs replacing, let your unit dry completely, then replace your filter with a new HDC411 Super Wick®.

The “F” code means your unit is empty and needs to be FILLED.

Try adjusting your float.

Your CONTROLS ARE LOCKED on the current setting. Activate the control lock by holding the power button for five seconds, until CL appears. Your Horizon will lock on the current fan and humidity settings. Release the lock by pressing the power button again for five seconds until the display flashes “CL” three times, letting you know the lock is off.

The mist is not visible. Evaporative humidifiers use a wick to absorb water. As this absorbed water evaporates, a fan blows the evaporated water vapor into your home to humidify your air.

No, essential oils will damage this humidifier. You CAN use essential oils with our ultrasonic humidifier models.

The Horizon is a pour-in humidifier. To fill it, you lift the pivot lid, and pour water directly into the unit.

Your serial number is on the sticker on the bottom of your humidifier.

For single room humidifiers, place the unit in the room where humidity is most needed.

Single room humidifiers can bring the humidity up in a room relatively quickly.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your MESA, or click here, for a complete list of replaceable parts.

Your ­­­first demineralization cartridge is included with the purchase of your humidifier.

You should replace your cartridge every 30-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements.

You can buy replacement cartridges here on our site, from our retailers, or by calling us at 800-547-3888.

Yes, you will see a visible mist as the unit humidifies your air.

Yes! Be sure to only add the essential oils to the tray and never directly to the water tank.

The white dust is a result of minerals naturally found in your water. It is harmless, but can be annoying. Make sure you are not using a water softener in your MESA. Installing a new demineralization cartridge will also help.

Yes, you can.

Yes, the MESA will shut off and the power button will flash red when it is time for a refill.

Your MESA will operate just fine without the cartridge, but you might notice a white dust around your unit. The cartridge helps break down the minerals naturally found in water that cause this white dust. It is harmless, but some customers don’t like it. The cartridge will help.

The MESA is a warm mist humidifier, not a steam humidifier, so the mist will be warm but not hot.

The cool mist setting is 66.2 degrees and the warm mist setting is 76.8 degrees.

This unit is to be top filled by pouring the water through the louvers on the side of the chassis assembly.

This humidifier does not have auto shutoff.

Your first set of 1040 Super Wicks is included. Our 1050 air filter is optional, but you can purchase it here on our site.

Yes! The Mini-Console has an adjustable humidistat.

You can purchase replacement AIRCARE 1040 Super Wicks from many of our retailers and here on our site.

The Mini-Console holds 3 gallons of water.

This model is an evaporative humidifier, so it does not produce a visible mist.

We recommend changing the wick filter every 30-60 days. Your water may require more or less frequent changes - it all depends on the minerals in your water.

If your humidifier is full with water and the fill light is still displayed, this means your float rod has not been installed correctly. Check the position of your float rod, and make sure the top of the humidifier is flush with the base of the unit. The float rod should make a solid connection with the internal power switch - this looks like a small silver diving board.

The unit can be placed next to your air return or in a centralized location in your home. Wherever the humidifier is placed, the humidity will be more concentrated in that area, so place it where it will be more beneficial to those in your household.

Yes, this humidifier comes with your first MAF2 Super Wick so you can run your unit straight out of the box.

How often you fill your tank is based on the speed you run the humidifier on and whether your home already has a good amount of humidity. If the conditions are less than ideal, you may need to refill your bottle 2 – 3 times in a 24-hour period. Refill frequency will slow down once your home is properly humidified.

This model comes with a bottle that holds 1.2 gallons of water.

Even with the use of bacteriostat treatment, we recommend that you routinely clean your humidifier. An ideal regimen of cleaning is biweekly or monthly.

Invert the bottle. Press the valve stem button into the bottle and turn clockwise to lock in open position. Place bottle under the faucet, and then fill the bottle

The cool mist tops out at 66°.

The NOVA holds 1.2 gallons of water.

Add essential oils directly to the water tank after you fill it with water.

Yes, you can turn the nightlight off. The NOVA also features a night mode that allows you to turn off all of the display lights while you sleep.

Yes, the NOVA shut off when it is out of water.

The Ozark's steam is 120 degrees.

This unit does not use a filter or demineralization cartridge. If you don't want to use those, steam humidifiers are a great option.

The Ozark holds 1 gallon of water.

The tank on the Ozark can be removed and filled at a sink, or you can pour water directly into the tank on the base.

Your serial number is on the sticker on the back of your humidifier.

We recommend an indoor relative humidity level of 40-60%. This range is best for creating a comfortable environment, and it is at this level that cold, flu, and other viruses tend to fall apart.

For single room humidifiers, place the unit in the room where humidity is most needed. Whole house humidifiers should be placed in the most centrally-located room of your house. Putting your humidifier next to a cold air return will help spread humidity throughout your home more quickly. Whole house humidifiers should be placed on the bottom floor of multi-level homes.

Single room humidifiers can bring the humidity up in a room relatively quickly. Whole house humidifiers typically need 2-3 days to bring your humidity up, especially if it is very dry in your home.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your Pedestal, or click here, for a complete list of replaceable parts.

Yes, your first ­­­1043 Super Wick is included with the purchase of your humidifier.

You should replace your filter every 60-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements. Everyone's water is different and contains different minerals that will affect the life of the wicking filter.

No, the wicking filter is made with a special absorbent paper that will fall apart if you try to wash it.

You can buy replacement humidifier filters here on our site, from our retailers, or by calling us at 800-547-3888.

Your humidifier will operate only when all components are correctly installed. Make sure your wicking filter and float rod are both correctly installed. Make sure your float rod is making a solid conection with the internal power switch - this looks like a small silver diving board.

This alert triggers to let you know your humidity level is below 20%, which is too low. Try increasing your fan speed and output level.

This alert triggers to let you know your humidity level is over 90%, which is too high. Try lowering your fan speed and output level.

The “CF” code triggers after 720 hours of use and means it’s time to CHECK your filter. If your filter is still in good shape, simply clear the code by unplugging your unit then plugging it back in. If your filter needs replacing, let your unit dry completely, then replace your filter with a new 1043 Super Wick®.

The “F” code means your unit is empty and needs to be FILLED.

Try adjusting your float. Make sure the top of the float rod is makings a solid connection with the power switch inside the fan assembly. The power switch looks like a small silver diving board.

The mist is not visible. Evaporative humidifiers use a wick to absorb water. As this absorbed water evaporates, a fan blows the evaporated water vapor into your home to humidify your air.

No, essential oils will damage this humidifier. You CAN use essential oils with our ultrasonic humidifier models.

Yes! The top tile can be replaced with any 12x12 tile of any material to match your home.

Yes, you can replace the wick alone (part number 1043), the wick frame alone (part number 1B72081), or both as a set (part number 1B72082).

Yes! Our 1999 remote will operate your Pedestal.

Your serial number is on the sticker on the back of your humidifier.

We recommend an indoor relative humidity level of 40-60%. This range is best for creating a comfortable environment, and it is at this level that cold, flu, and other viruses tend to fall apart.

For single room humidifiers, place the unit in the room where humidity is most needed. Whole house humidifiers should be placed in the most centrally-located room of your house. Putting your humidifier next to a cold air return will help spread humidity throughout your home more quickly. Whole house humidifiers should be placed on the bottom floor of multi-level homes.

Single room humidifiers can bring the humidity up in a room relatively quickly. Whole house humidifiers typically need 2-3 days to bring your humidity up, especially if it is very dry in your home.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your Pedestal, or click here, for a complete list of replaceable parts.

Your ­­­first 1043 Suoer Wick is included with the purchase of your humidifier.

You should replace your filter every 60-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements. Everyone's water is different and contains different minerals that will affect the life of the wicking filter.

No, the wicking filter is made with a special absorbent paper that will fall apart if you try to wash it.

You can buy replacement humidifier filters here on our site, from our retailers, or by calling us at 800-547-3888.

Your humidifier will operate only when all components are correctly installed. Make sure your wicking filter and float rod are both correctly installed. Your float rod should make a solid connection with the internal power switch - this looks like a small silver diving board.

This alert triggers to let you know your humidity level is below 20%, which is too low. Try increasing your fan speed and output level.

This alert triggers to let you know your humidity level is over 90%, which is too high. Try lowering your fan speed and output level.

The “CF” code triggers after 720 hours of use and means it’s time to CHECK your filter. If your filter is still in good shape, simply clear the code by unplugging your unit then plugging it back in. If your filter needs replacing, let your unit dry completely, then replace your filter with a new 1043 Super Wick®.

The “F” code means your unit is empty and needs to be FILLED.

Try adjusting your float. Make sure the top of the float rod makes a solid connection with the power switch inside the fan assembly. The power switch looks like a small silver diving board.

The mist is not visible. Evaporative humidifiers use a wick to absorb water. As this absorbed water evaporates, a fan blows the evaporated water vapor into your home to humidify your air.

Yes! The top tile can be replaced with any 12x12 tile of any material to match your home.

Yes, you can replace the wick alone (part number 1043), the wick frame alone (part number 1B72081), or both as a set (part number 1B72082).

Yes! Our 1999 remote will operate your Pedestal.

No, essential oils will damage this humidifier. You CAN use essential oils with our ultrasonic humidifier models.

Your serial number is on the sticker on the bottom of your humidifier.

We recommend an indoor relative humidity level of 40-60%. This range is best for creating a comfortable environment, and it is at this level that cold, flu, and other viruses tend to fall apart.

For single room humidifiers, place the unit in the room where humidity is most needed.

Single room humidifiers can bring the humidity up in a room relatively quickly. Whole house humidifiers typically need 2-3 days to bring your humidity up, especially if it is very dry in your home.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your PILLAR, or click here, for a complete list of replaceable parts.

Your ­­­first demineralization cartridge is included with the purchase of your humidifier.

You should replace your cartridge every 30-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements.

You can buy replacement cartridges on our site, from our retailers, or by calling us at 800-547-3888.

Yes, you will see a visible mist as the unit humidifies your air.

Yes! Be sure to only add the essential oils to the tray and never directly to the water tank.

The white dust is a result of minerals naturally found in your water. It is harmless, but can be annoying. Make sure you are not using a water softener in your PILLAR. Installing a new demineralization cartridge will also help.

When your PILLAR is out of water, it will beep and the water drop will flash red.

Your serial number is on the sticker on the back of your fan assembly.

We recommend an indoor relative humidity level of 40-60%. This range is best for creating a comfortable environment, and it is at this level that cold, flu, and other viruses tend to fall apart.

For single room humidifiers, place the unit in the room where humidity is most needed. Whole house humidifiers should be placed in the most centrally-located room of your house. Putting your humidifier next to a cold air return will help spread humidity throughout your home more quickly. Whole house humidifiers should be placed on the bottom floor of multi-level homes.

Single room humidifiers can bring the humidity up in a room relatively quickly. Whole house humidifiers typically need 2-3 days to bring your humidity up, especially if it is very dry in your home.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your Space Saver, or click here, for a complete list of replaceable parts.

Your first 1043 Super Wick is included with the purchase of your humidifier.

You should replace your filter every 60-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements. Everyone's water is different and contains different minerals that will affect the life of the wicking filter.

No, the wicking filter is made with a special absorbent paper that will fall apart if you try to wash it.

You can buy replacement humidifier filters here on our site, from our retailers, or by calling us at 800-547-3888.

Your humidifier will operate only when all components are correctly installed. Make sure your wicking filter and float rod are both correctly installed. Your float rod should make a solid connection with the internal power switch - this looks like a small silver diving board.

This alert triggers to let you know your humidity level is below 20%, which is too low. Try increasing your fan speed and output level.

This alert triggers to let you know your humidity level is over 90%, which is too high. Try lowering your fan speed and output level.

The “CF” code triggers after 720 hours of use and means it’s time to CHECK your filter. If your filter is still in good shape, simply clear the code by unplugging your unit then plugging it back in. If your filter needs replacing, let your unit dry completely, then replace your filter with a new 1043 Super Wick®.

The “F” code means your unit is empty and needs to be FILLED.

Try adjusting your float. Make sure the top of the float rod makes a solid connection with the power switch inside the fan assembly. This looks like a small silver diving board inside the fan assembly.

The mist is not visible. Evaporative humidifiers use a wick to absorb water. As this absorbed water evaporates, a fan blows the evaporated water vapor into your home to humidify your air.

No, essential oils will damage this humidifier. You CAN use essential oils with our ultrasonic humidifier models.

This unit is a top-fill humidifier, so it does not use bottles. To fill it, just pour water directly into the grille on the front of the machine. The grille is removable so that you can easily see the fill line.

Your serial number is on the sticker on the back of your fan assembly.

We recommend an indoor relative humidity level of 40-60%. This range is best for creating a comfortable environment, and it is at this level that cold, flu, and other viruses tend to fall apart.

For single room humidifiers, place the unit in the room where humidity is most needed. Whole house humidifiers should be placed in the most centrally-located room of your house. Putting your humidifier next to a cold air return will help spread humidity throughout your home more quickly. Whole house humidifiers should be placed on the bottom floor of multi-level homes.

This depends on the unit. Single room humidifiers can bring the humidity up in a room relatively quickly. Whole house humidifiers typically need 2-3 days to bring your humidity up, especially if it is very dry in your home.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your Space Saver, or click here, for a complete list of replaceable parts.

Your ­­­first 1043 Super Wick is included with the purchase of your humidifier.

You should replace your filter every 60-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements. Everyone's water is different and contains different minerals that will affect the life of the wicking filter.

No, the wicking filter is made with a special absorbent paper that will fall apart if you try to wash it.

You can buy replacement humidifier filters here on our site, from our retailers, or by calling us at 800-547-3888.

Your humidifier will operate only when all components are correctly installed. Make sure your wicking filter and float rod are both correctly installed. Your float rod should make a solid connection with the internal power switch - this looks like a small silver diving board.

This alert triggers to let you know your humidity level is below 20%, which is too low. Try increasing your fan speed and output level.

This alert triggers to let you know your humidity level is over 90%, which is too high. Try lowering your fan speed and output level.

The “CF” code triggers after 720 hours of use and means it’s time to CHECK your filter. If your filter is still in good shape, simply clear the code by unplugging your unit then plugging it back in. If your filter needs replacing, let your unit dry completely, then replace your filter with a new 1043 Super Wick®.

The “F” code means your unit is empty and needs to be FILLED.

Try adjusting your float. Make sure the top of the float rod makes a solid connection with the power switch inside the fan assembly. This looks like a small silver diving board in your fan assembly.

The mist is not visible. Evaporative humidifiers use a wick to absorb water. As this absorbed water evaporates, a fan blows the evaporated water vapor into your home to humidify your air.

No, essential oils will damage this humidifier. You CAN use essential oils with our ultrasonic humidifier models.

This unit is a top-fill humidifier, so it does not use bottles. To fill it, just pour water directly into the grille on the front of the machine.

Your serial number is on the sticker on the back of your fan assembly.

Make sure there is plenty of water in the bottle. Also, check to see if your unit has reached your set humidity level. Your fan will power off once the selected humidity level is reached.

Your humidity level is below 20%, which is too low. Try increasing your fan speed and output level.

Your humidity level is over 90%, which is too high. Try lowering your fan speed and output level.

For newly installed units, it can take 2-3 days for your new humidifier to bring your humidity up, especially if it is very dry in your home. If this is not a new unit, check your wick. If your wick is old, replace it with a new one.

Yes! Your Table-Top’s parts and their part numbers are listed on page 2 of your manual. You can order parts through many of our retailers, or here on our site.

Your water’s mineral content dictates how often your wick needs replacing. Harder water means more frequent changes. Using our 1970 Bacteriostat can help keep your unit cleaner and lengthen the life of your wick. Always change your wick at the beginning of every season.

Your serial number is on the sticker on the back of your humidifier.

We recommend an indoor relative humidity level of 40-60%. This range is best for creating a comfortable environment, and it is at this level that cold, flu, and other viruses tend to fall apart.

For single room humidifiers, place the unit in the room where humidity is most needed. Whole house humidifiers should be placed in the most centrally-located room of your house. Putting your humidifier next to a cold air return will help spread humidity throughout your home more quickly. Whole house humidifiers should be placed on the bottom floor of multi-level homes.

This depends on the unit. Single room humidifiers can bring the humidity up in a room relatively quickly. Whole house humidifiers typically need 2-3 days to bring your humidity up, especially if it is very dry in your home.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your Tower, or click here, for a complete list of replaceable parts.

Your ­­­first 1040 Super Wick set is included with the purchase of your humidifier.

You should replace your filters every 60-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements. Everyone's water is different and contains different minerals that will affect the life of the wicking filter.

No, the wicking filter is made with a special absorbent paper that will fall apart if you try to wash it.

You can buy replacement humidifier filters here on our site, from our retailers, or by calling us at 800-547-3888.

Your humidifier will operate only when all components are correctly installed. Make sure your wicking filters and bottles are all correctly installed. Check your owner's manual included with your humidifier, or the online version here on our website.

This alert triggers to let you know your humidity level is below 20%, which is too low. Try increasing your fan speed and output level.

This alert triggers to let you know your humidity level is over 90%, which is too high. Try lowering your fan speed and output level.

The “CF” code triggers after 720 hours of use and means it’s time to CHECK your filter. If your filter is still in good shape, simply clear the code by unplugging your unit then plugging it back in. If your filter needs replacing, let your unit dry completely, then replace your filter with a new 1040 Super Wick®.

The “F” code means your unit is empty and needs to be FILLED.

Try adjusting your water bottles. Make sure each plunger is seated squarely on its peg.

Your CONROLS ARE LOCKED on the current setting. Activate the control lock by holding the power button for five seconds, until CL appears. Your Credenza will lock on the current fan and humidity settings. Release the lock by pressing the power button again for five seconds until the display flashes “CL” three times, letting you know the lock is off.

The mist is not visible. Evaporative humidifiers use a wick to absorb water. As this absorbed water evaporates, a fan blows the evaporated water vapor into your home to humidify your air.

No, essential oils will damage this humidifier. You CAN use essential oils with our ultrasonic humidifier models.

The Tower will empty the right bottle first.

The red indicator light indicates that the humidifier has power.

Yes, your first filter set is included with your purchase.

Your Valiant will empty the right bottle first. The left bottle will not drain if you refill the right bottle immediately after it has emptied. Make sure the right bottle and the base of the unit are empty so that the left bottle can drain.

Our humidifiers can read humidity levels up to 99% but can only be set to 65%. When set to 65%, the unit will run until the humidifier is out of water.

Note that units with a dry-out mode will continue to run after the unit is empty to help dry out the wicking filter.

Yes, the AIRCARE models are similar to the Kenmore units; the parts are interchangeable on similar models as well.

The Valiant has dual removable water bottles. The bottles are to be laid on the sink after the side fill caps have been removed. You will then turn the faucet so that it’s directly over the opening of the bottle and then fill the tank with water (please leave at least 2 inches of air in each bottle).

The F cose means your unit needs to be FILLED with water.

If your unit is full with water and the F code engages, this means the float rod is not positioned correctly. Turn the cabinet upright and place the wide end of the float in the circular area in the bottom of the cabinet. Make sure the float retainer is between the first and second bumps on the float. Squeeze the float retainer’s prongs together, position them halfway down the long vent slat, then release the prongs to lock in place.

Yes, this humidifier comes with your first wick set.

We recommend replacing your wicks every 30-90 days. During these regular wick changes, all four of the wick pieces should be replaced at the same time. If you have a wick that has been inadvertently damaged, you can certainly replace just that piece.

Your Valiant will empty the right bottle first. The left bottle will not drain if you refill the right bottle immediately after it has emptied. Make sure the right bottle and the base of the unit are empty so that the left bottle can drain.

Our humidifiers can read humidity levels up to 99% but can only be set to 65%. When set to 65%, the unit will run until the humidifier is out of water.

Note that units with a dry-out mode will continue to run after the unit is empty to help dry out the wicking filter.

Yes, the AIRCARE models are similar to the Kenmore units; the parts are interchangeable on similar models as well.

The Valiant has dual removable water bottles. The bottles are to be laid on the sink after the side fill caps have been removed. You will then turn the faucet so that it’s directly over the opening of the bottle and then fill the tank with water (please leave at least 2 inches of air in each bottle).

The F code means your unit needs to be FILLED with water.

If your unit is full with water and the F code still engages, this means the float rod is not positioned correctly. To install the float rod, turn the cabinet upright and place the wide end of the float in the circular area in the bottom of the cabinet. Make sure the float retainer is between the first and second bumps on the float. Squeeze the float retainer’s prongs together, position them halfway down the long vent slat, then release the prongs to lock in place.

Yes, your first set of wicking filters is included with your purchase.

We recommend changing your wicks every 30-90 days. During these regular wick changes, all four of the wick pieces should be changed at the same time. If you have a wick piece that has been inadvertently damaged, you can certainly just replace replace that piece.

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info@essickair.com
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