Your serial number is on the sticker on the bottom of your humidifier.

We recommend an indoor relative humidity level of 40-60%. This range is best for creating a comfortable environment, and it is at this level that cold, flu, and other viruses tend to fall apart.

For single room humidifiers, place the unit in the room where humidity is most needed.

Single room humidifiers can bring the humidity up in a room relatively quickly. Whole house humidifiers typically need 2-3 days to bring your humidity up, especially if it is very dry in your home.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your PILLAR, or click here, for a complete list of replaceable parts.

Your ­­­first demineralization cartridge is included with the purchase of your humidifier.

You should replace your cartridge every 30-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements.

You can buy replacement cartridges on our site, from our retailers, or by calling us at 800-547-3888.

Yes, you will see a visible mist as the unit humidifies your air.

Yes! Be sure to only add the essential oils to the tray and never directly to the water tank.

The white dust is a result of minerals naturally found in your water. It is harmless, but can be annoying. Make sure you are not using a water softener in your PILLAR. Installing a new demineralization cartridge will also help.

When your PILLAR is out of water, it will beep and the water drop will flash red.