Your serial number is on the sticker on the back of your humidifier.

We recommend an indoor relative humidity level of 40-60%. This range is best for creating a comfortable environment, and it is at this level that cold, flu, and other viruses tend to fall apart.

For single room humidifiers, place the unit in the room where humidity is most needed. Whole house humidifiers should be placed in the most centrally-located room of your house. Putting your humidifier next to a cold air return will help spread humidity throughout your home more quickly. Whole house humidifiers should be placed on the bottom floor of multi-level homes.

Single room humidifiers can bring the humidity up in a room relatively quickly. Whole house humidifiers typically need 2-3 days to bring your humidity up, especially if it is very dry in your home.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your Pedestal, or click here, for a complete list of replaceable parts.

Your ­­­first 1043 Suoer Wick is included with the purchase of your humidifier.

You should replace your filter every 60-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements. Everyone's water is different and contains different minerals that will affect the life of the wicking filter.

No, the wicking filter is made with a special absorbent paper that will fall apart if you try to wash it.

You can buy replacement humidifier filters here on our site, from our retailers, or by calling us at 800-547-3888.

Your humidifier will operate only when all components are correctly installed. Make sure your wicking filter and float rod are both correctly installed. Your float rod should make a solid connection with the internal power switch - this looks like a small silver diving board.

This alert triggers to let you know your humidity level is below 20%, which is too low. Try increasing your fan speed and output level.

This alert triggers to let you know your humidity level is over 90%, which is too high. Try lowering your fan speed and output level.

The “CF” code triggers after 720 hours of use and means it’s time to CHECK your filter. If your filter is still in good shape, simply clear the code by unplugging your unit then plugging it back in. If your filter needs replacing, let your unit dry completely, then replace your filter with a new 1043 Super Wick®.

The “F” code means your unit is empty and needs to be FILLED.

Try adjusting your float. Make sure the top of the float rod makes a solid connection with the power switch inside the fan assembly. The power switch looks like a small silver diving board.

The mist is not visible. Evaporative humidifiers use a wick to absorb water. As this absorbed water evaporates, a fan blows the evaporated water vapor into your home to humidify your air.

Yes! The top tile can be replaced with any 12x12 tile of any material to match your home.

Yes, you can replace the wick alone (part number 1043), the wick frame alone (part number 1B72081), or both as a set (part number 1B72082).

Yes! Our 1999 remote will operate your Pedestal.

No, essential oils will damage this humidifier. You CAN use essential oils with our ultrasonic humidifier models.