Your serial number is on the sticker on the bottom of your humidifier.

For single room humidifiers, place the unit in the room where humidity is most needed.

Single room humidifiers can bring the humidity up in a room relatively quickly.

Yes, you can buy most replacement parts individually. Refer to the owner’s manual that was included with your MESA, or click here, for a complete list of replaceable parts.

Your ­­­first demineralization cartridge is included with the purchase of your humidifier.

You should replace your cartridge every 30-90 days. Keep in mind that your water may allow for less frequent replacements, or require more frequent replacements.

You can buy replacement cartridges here on our site, from our retailers, or by calling us at 800-547-3888.

Yes, you will see a visible mist as the unit humidifies your air.

Yes! Be sure to only add the essential oils to the tray and never directly to the water tank.

The white dust is a result of minerals naturally found in your water. It is harmless, but can be annoying. Make sure you are not using a water softener in your MESA. Installing a new demineralization cartridge will also help.

Yes, you can.

Yes, the MESA will shut off and the power button will flash red when it is time for a refill.

Your MESA will operate just fine without the cartridge, but you might notice a white dust around your unit. The cartridge helps break down the minerals naturally found in water that cause this white dust. It is harmless, but some customers don’t like it. The cartridge will help.

The MESA is a warm mist humidifier, not a steam humidifier, so the mist will be warm but not hot.

The cool mist setting is 66.2 degrees and the warm mist setting is 76.8 degrees.